Description
Minimum of 2+ years of Inside Sales experience in Business-to-Business sales environments. Responsible for the quotation of inbound sales requests, as well as assisting with the lead generation and sales qualification process via targeted ABM (Account-Based Marketing) outbound email campaigns. Responsible for the coordination, generation and fulfillment of outbound email ABM sales prospecting efforts. A background in manufacturing/assembly automation or electrical engineering is preferred, but not required. Applicants with a working understanding of the programming and functionality of the Programmable Logic Controllers (PLC) and Human-Machine Interface (HMI) industry will receive prioritization.
Job Responsibilities
- Respond in a timely and accurate manner to incoming requests for quotes, order entry, and issue resolution.
- Provide support to Outside Sales Team, Manufacturer’s Representatives, and Distributor Channel Partners.
- Understand Horner Automation Group’s products, services and capabilities.
- Understand industry and competitors’ products, services and capabilities.
- Through proficient use of interpersonal skills via phone and email, engage and probe
customer to ensure their true needs are determined and provide optimal solution recommendations.
- Maintain account relationships with key decision-makers at assigned accounts and cultivate long-term relationships at all levels of the organization.
- Optimize utilization of Customer Relationship Management (CRM) for customer information, lead generation, quote tracking and pipeline management.
- Responsible for regular coordination of segmented targeted ABM (Account-Based Marketing) outbound sales email campaigns and CRM management to follow up on quotes, opportunities, and leads.
Skills and Experience
- 2+ years of experience in Inside Sales in Business-to-Business sales environments.
- Demonstrated ability to understand electrical and mechanical concepts and to successfully communicate them to customers and sales channel partners.
- Associate’s degree or higher in electrical or electronics technology or related technical field is beneficial, but not required.
- A positive attitude and professional appearance, with the ability to thrive in a small company environment, building strong relationships with coworkers, customers and partners.
- History of achieving and exceeding monthly and quarterly sales quotas.
- Willingness to take on a team leadership position over time as our company and department continues to grow.
- Must be persistent, action-oriented, results-driven and self-motivated.
- Ability to interact well with all levels of customer functions up to C-level executives.
- Strong organizational skills, ability to set priorities and meet deadlines.
- Ability to prioritize and multi-task numerous activities but remain immediately available
for incoming calls and quote requests.
- Experience using Customer Relationship Management software, Microsoft Office
applications, and ERP systems. A working knowledge of Zoho CRM is preferred.